The World of Customer Services….Call Center India

The field of call centre networks in India is very vast. Thousands of call centres are running all over India in almost each and every city and town. It will not be wrong if we say that, the call centres have increased on the same level as the rate of employment has grown day by day. The youth is moving at a fast pace towards the private sector. The call centres are one of the best options when we talk of employment at any stage. Even if you are a fresher and you have just passed class tenth, you can easily get a job in a call center.

Call centre India has made it possible to enhance various kinds of outsourcing solutions all over the globe. When we make a comparison of the outsourcing services of call center India with we find that they are one of the best in the industry. India is catering the call center services with one of the best media partners and they have no doubt excelled in providing one of the finest jobs with best packages.

India has been listed amongst the outsourcing arena from the past years, and it has no doubt become one of the busiest hubs for call center interviews and openings in the multinational companies as well. The metropolitan cities are one of the largest centers where call center India has been established and it has also been working with the sole aim being excellence and quality.

Outsourcing is no doubt a tough job. But Indian minds get an access to the outer world easily. A short term training with effective communication skills and easily take you to the higher position in an international BPO or a domestic call center. The youth has been moving towards call centers. Getting the job of a customer care executive is no more a big deal to crack. You can easily get to know the details on how to contact various call centers in India at your desired destination by just posting a simple add on the web. You can also search the internet for jobs with call center India.

The benefits as well as assets which are offered by call center in India are numerous. Thus India has become the most wanted center for outsourcing as well. The call centers which have been established in India have become important for various globalized companies which are investing in this field. India has thus been able to fulfill the global demands for customer services effectively at reasonable prices as well. The call center India services have been known for their excellence and effectiveness as well. They have been catering as one of the best customer care services and they have thus attracted infinite clients from the global market.

Making Correct Choice among the Various Call Center Telemarketing Providers

Call Center India industry is a very big and constantly growing industry at present; it is generating numerous job opportunities for both experienced and novice candidates each year. Taking telemarketing services from a third party firm is a very important decision for any firm. It requires a good amount of research on part of the service seeker.

You might also be looking for a telemarketing provider; taking following things into consideration will help you in making a correct choice among the various call center telemarketing providers operating in the market:

·         You should gather information about the company history like till what time is the firm in operation, what’s the background, etc.

·         How many big clients the firm is serving?

·         The call center agents or Customer Care Executives (CCEs) of the service providing firm must sound positive on the phone; because it is very important from online sales point of view.

·         The CCEs must have thorough products/services knowledge.

·         The CCEs should possess excellent conversational and listening skills.

·         The telemarketing firm should provide ample opportunity to its agents for work related research. 

Go4customer is an established call center services India firm and telemarketing services provider. The firm has considerable experience in this domain and has a wide customer base. You can get detailed information about telemarketing services and primary call center services that include inbound, outbound, and web-enabled services.

Hiring A Call Center Telemarketing Firm

Today, Call Center India industry is a booming industry that is generating lakhs of jobs each year. Hiring a call center telemarketing firm to outsource telemarketing work is not as simple a task as it sounds; it demands detailed and careful planning. You need to make good research about your potential telemarketing services provider before reaching any decision. The research may involve tasks like finding out whether the telemarketing services firm follow set standards of the answering service industry; what’s the company history; how much staff do they employ; how many big clients do they have; do they believe in innovation; and so. These things would provide you a fair idea about a telemarketing firm and enable you to reach the right decision. There are several products/services telemarketing skills that a good service provider should possess in order to provide effective services. The same are discussed under that will help you in reaching an informed decision regarding the choice of the right service provider among the many telemarketing providers in the market.

A call center agent or Customer Care Executive (CCE) must sound positive while interacting with customers on phone. In fact, this is the foremost quality of a CCE. The agent must be well-versed about the product or service he is marketing on the telephone. The customer can recognize the CCE’s positivity and faith in product by hearing his voice on the telephone. If the customer feels that the agent himself is not sure about the quality or utility of the product/service he is promoting or trying to sell, the customer would simply turn down the offer. If the product/service is introduced enthusiastically and confidently by the CCE, it creates a strong influence on the customer’s mind in favor of the product/service marketed. To present the product/service effectively before the customer, through knowledge of the product/service is a prerequisite. It is important to be noted that the reply of the agent to the customer’s questions is to the point and half-baked information should not be given. Since the potential customer on phone is probably not jotting down the information conveyed, the information should be provided by the agent in such a precise manner that it gets quickly registered in the customer’s mind.

Research is a very important thing for a BPO agent; it is the key to success. You should enquire whether the call center you are planning to hire provides its agents with the opportunity to conduct research in their domain. Without research, the CCE’s can’t perform any effective job. These days customers have become very clever and at times they ask very tricky questions, like they may talk about your rival’s products and services and may want the call center agent to distinguish your company’s products and services from your rival’s. In such a situation, the CCE must be able to prove the advantage of taking your company’s products/services over your rival’s; if he fails to do so, the customer would get disappointed and the CCE would loose an opportunity to pitch in his sales.

It is also important for the call center agent to have good knowledge about the market trends and the buying habits of customers. The CCE should expect the potential customer to be bewildered by the various similar products and services that are available in the market. It is generally the case, the customers are usually confused among so many products and services, technical specs, etc.; it is the primary task of the CCE to lead the customer out of his confusion and to make him reach a decision in favor of your company’s products/services.

Telemarketing basically has to do with effective and intelligent communication skills. The agent should be able to articulate his thoughts with utmost clarity, purposefully, and confidently in order to influence the customer. The statements made should be precise and coherent. The agent has to make sure that he, at any time, shouldn’t bombard the customer with too much information, as well as not make the customer feel that he/she hasn’t been heard carefully. The CCE should be a good listener along with an effective speaker. He should carefully listen to the customer’s queries and answer them precisely. If the information provided by the agent doesn’t correspond with the customer’s queries, the latter might feel irritated, which is not in favor of a telemarketer. Sympathizing with the customer is a good thing, but that must be restricted to the professional level. At the end of the day, what your business requires is effective telemarketing agents, not just good human beings!

You may get more information on hiring a call center telemarketing firm, along with telemarketing providers, call center India, call center telemarketing, products telemarketing, and services telemarketing.

Basic Service Types of Call Centre India Industry

Call centre is also known as a customer care centre or customer interaction centre. It is an advanced facility designed to receive and transmit numerous telephone calls on a daily basis. The contemporary call centres generally consist of computers, headphones, telecom switches, and supervisor stations. In a call centre, the calls are either made or received from the existing or potential customers of a business. These calls are made and/or received by personnel called customer care executives or customer service representatives. The calls are usually related to products and services in which a business deals. The services provided through a call centre usually include rendering pre and post sales services, order booking/processing, request/complaint registration, data verification, technical support, entertaining general enquiries, etc.

Today, there are numerous call centres throughout India. The outsourcing trend has resulted in the quick growth of the call centre India industry. The majority of companies abroad, especially those in U.S. and U.K. prefer India for outsourcing their call centre activities. The primary reasons for this preference are the inexpensive labor in India and the advanced technology and state-of-the-art infrastructure of the call centres in India.

Given under are the basic service types of call centre India industry:

Inbound Services: In this service type, call is made by the existing or potential customers of a business to the call centre. The call centres that provide this kind of service are called inbound call centres. The calls made by customers in an inbound call centre are regarding product/service information, product/service purchase, request/complaint registration, general enquiry, etc.

Outbound Services: Unlike the inbound services, in case of outbound call center services the calls are made by customer care executives to the existing or potential customers of the business. The purpose of these calls are generally product/service promotion, online sales, taking product/service feedback, market research, data verification, telemarketing, etc.

Web-enabled Services: Web-enabled service category is the most recent type of call centre service in India. These services are technical in nature and involves dealing with IT issues like computer and computer peripheral troubleshooting, software installation, virus fixing, etc. These services demand high level of skill and expertise on part of the service provider and that is why the call centres that render this service employ highly qualified and experienced people from technical field to undertake this task.

Go4customer is an established call centre in the call centre services India industry. This call centre possesses state-of-the-art infrastructure and a team of qualified, experienced, and efficient personnel that enables it to render world class services to its clients. The call centre deals in all the three basic service types viz., inbound, outbound, and web-enabled call centre services.